Top 5 3 star in Ottawa

2869 Gibford Dr, Ottawa, ON K1V 2L9, Canada

“space in the room is great( granted it was for accessability people), bed is comfortable - breakfast was fine but did have same items during a 2 day stay. Like that there are two types of pillows - soft and firm.”

900 Great Lakes Ave, Kanata, ON K2K 0L4, Canada

“The staff are friendly. The place is tidy and clean inside and out. The suite is very clean and spacious. Very pet friendly. If I had negatives, the continental breakfast was not stocked up as well as it should have been, they kept running out of items before it was over. Also there is kids nonstop running the halls. We've had to call the front desk several times over this issue. I'll be expecting compensation over this.”

3605 Paul Anka Dr, Ottawa, ON K1V 2S6, Canada

“I stayed for 4 nights this past weekend with my husband and our 3 kids, and was very pleased with everything! The room was clean and comfortable, the food was great, the staff were super helpful and friendly. The highlight was when we went to go swimming an hour before checkout, and it was closed for maintenance. They quickly offered to call the hotel across the parking lot to see if we could use their pool, and we ended up enjoying an hour of swimming. They also had a highchair in the dining room which is rare to see! Definitely recommend!!”

300 Moodie Dr, Ottawa, ON K2H 9G1, Canada

“We enjoyed our stay at this hotel. The check in was fast. The rooms were clean and spacious. The lobby and lounge area had lots of seating and food/snacks were available at the bar area. The only complaint I would have is the breakfast. Upon checking in the evening before (Saturday January 27, 2024 @ 4:00pm), I asked the front desk what hot foods they had for breakfast. They said sausage, bacon, eggs, French toast. When we went for breakfast the next day at 7:15 (breakfast starts at 7:00 and ends at 10:00) they only hot foods they had were scrambled eggs and French toast. When I went to the front desk to ask about the bacon and sausage, the young lady (different person from yesterday) answered that they serve whatever they have until it runs out. I said but it’s only 7:15 and breakfast runs until 10:00….and I added it’s the weekend and should have full breakfast available). She didn’t even bother asking the kitchen staff if and when the sausage and bacon would actually be available. We stayed for breakfast until 8:30 and there was no bacon or sausage to be seen. So we stuck to eating mostly carbs - French toast and syrup, cereal, bread, and eggs (which didn’t seem real).”

235 King Edward Ave, Ottawa, ON K1N 7L8, Canada

“Room Comfort but Poor Service🤦‍♀️ The room quality being the only saving grace in an otherwise disappointing experience. The room itself was good, providing comfort and a decent ambiance. However, the customer service left much to be desired. My attempt to use the laundry facilities was fraught with issues - starting with the laundry room having an unpleasant pea-like smell. The logistical challenges continued when I needed coins and detergent for the washers and dryers, each priced at $3. Requests to charge these costs to my room or to use my credit card were denied, and the hotel's attempt to exchange my US dollars for Canadian dollars at a 1:1 rate was absurd. The swimming pool also fell short of expectations, adding to the overall letdown. Furthermore, a seemingly small detail like the absence of cinnamon for oatmeal at breakfast somehow encapsulated the lack of attention to guest satisfaction. Despite these issues, we decided to use the dryer, but ended up with still-wet clothes after wasting both money and 45 minutes, and it wasn’t even a full load. This inefficiency was frustrating. Despite the comfort of the room, these service issues significantly marred my stay, leading me to rate this hotel at just two stars.”