Top 3 3 star in Hampshire County

115A Conz St, Northampton, MA 01060, United States

“Comfortable but purely functional. Good breakfast. Very small "fitness center". Check-in took inordinately long. We were literally at the counter 20 minutes trying to check in, while the lady fought with her computer, forgot things, had to redo things or ask other colleagues for help. Also, an additional 5 minutes was spent with her in a near slapstick farcical exchange about the room cleaning policy. Was it on request only, or automatically done? - "If you want your room cleaned, don't leave the "Do not disturb" sign on the door, and let us know." - "Let you know what?" - "If you want your room cleaned." - "If I don't let you know, it won't be cleaned?" - "We always clean the rooms for guests who want that. Just leave the DND sign off the door.". - "So, if I leave the DND off the room will be cleaned automatically? I.e. like in every other hotel in the world?" - "You can let us know also." - "I can, or I have to?". -"You can." - "OK so the room will be made up as long as the DND sign is NOT on the door, right?". -"Yes, make sure the DND sign is not on the door." - "OK, understand that, that's how it works in all hotels. But do I still need to let you know at the desk?". - "You can."”

30 Boltwood Ave, Amherst, MA 01002, United States

“Had brunch there recently. The place was empty yet it took 40 minutes to receive eggs, which were poorly done. When we inquired what the hold up was, we were told they were out of Benedict sauce, and did we want to change order. Since we waited so long already, my friend said bring it without sauce. Then we waited another 20 minutes till food came out. The experience went from expecting a nice brunch, to being agrivated. Definitely not fulfilling our expectation to eat at The Inn at Boltwood. In the end they did comp my friends meal, but it soured the luncheon for both of us. Will not be going back.”

340 Russell St, Hadley, MA 01035, United States

“Excellent Homewood Suites by Hilton located in Hadley, Massachusetts, just off of Route 9. It was the first time that I had ever stayed at this particular Hilton property. It was only built back in 2019, so everything looks and feels new, as it should. The standard room was extremely spacious with a kitchen area that included a full-size refrigerator, stove top, sink, and all kinds of needed kitchen utensils, glasses, pots and pans, etc. Built in Microwave over stove top, plus toaster. Desk with table light for any business needs. Rooms come with either a King Size Bed or 2 Queen Size Beds. Rooms include a sofa and table, and another table with a TV. The bathroom featured a walk-in shower and toilet in a separate room, with a vanity and sink just outside that room. Nice size closet opposite the vanity. The hotel is beautiful and includes a hot breakfast every morning. What I liked best about it, besides it being so new and clean, was how quiet the room was and the location. Plenty of parking as it shares a shopping plaza with several types of stores, which is not the typical location that one would normally find a Hotel located at, which are usually located near a busy and noisy highway. There are plenty of restaurants and shopping nearby. 15 minutes to Northampton and 10 minutes to Amherst or UMASS. The staff were friendly and professional, as expected in all Hilton properties. You certainly won't go wrong at this location. Highly recommended!!!”