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333 Oakway Rd, Eugene, OR 97401, United States
“I recently had an extremely disheartening experience at the Hyatt Hotel, which I feel compelled to share. My wife and I had a reservation, but upon my arrival - in a hospital outfit due to a recent car accident - I was shocked by the hotel's rigid and insensitive policy. Despite providing confirmation of the reservation made under both our names, the staff adamantly refused to let me check in without my wife being present. This lack of compassion and flexibility in a situation where I was clearly in distress is appalling. I was in pain and in desperate need of rest, but instead, I was forced to leave and find another hotel that could accommodate me. Such an experience is not only a gross failure in customer service but also a stark lack of basic human empathy. I am deeply disappointed and will not be returning to the Hyatt Hotel. It's alarming how a reputable establishment can disregard the immediate needs of a guest, especially one in a vulnerable state. I hope this review serves as a wake-up call to the Hyatt Hotel to re-evaluate their policies and staff training, ensuring no other guest has to endure what I went through. In response to the owner, the reservation was not cancelled through the call center by myself or my wife who was trying to rent a rental car to come to the hotel to meet me. The man at the podium said nothing about the reservation being cancelled. He only demanded I wait until my wife arrived in order to give me a room. Totally unacceptable. Not sure I want to continue as a Hyatt Discoverest. I look forward to your call.”
333 Oakway Rd, Eugene, OR 97401, United States
Top 1 3 star in Lane County
In the heart of Lane County, Oregon with 1 spots, you'll find amazing 3 star, holding an impressive reviews with almost 16 reviews from people worldwide.
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