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Bellamyplein 47, 1053 AT Amsterdam, Netherlands
“I recently had a highly disappointing and dreadful experience at this hotel. My wife and I had booked a room with a view and had even paid extra for it 45 days prior to our check-in. However, upon arrival at 11 pm, we were informed by the receptionist, Ez, that the room we had booked was no longer available. He assured us that the room would be changed in the morning. The next day, when we approached the morning receptionist, a young and incredibly rude individual, we were met with a complete lack of professionalism and unfriendliness. We were shocked by the way we were treated. In an attempt to resolve the issue, we decided to call the manager, Judi. However, she proved to be equally unhelpful and displayed a very unfriendly attitude towards us. It seemed like she was more interested in making sure other guests did not overhear our conversation, rather than addressing our concerns. It was clear that she knew we were in the right, yet she did nothing to rectify the situation. Not only did they charge us for a room that did not match the pictures and description provided, but their customer service was abysmal. As a result of this horrendous experience, three other families who were planning to travel to Amsterdam have decided to cancel their reservations at this hotel. I strongly advise against staying at this hotel. The lack of professionalism, disrespectful behavior, and disregard for customer satisfaction make it clear that this establishment does not value its guests. Save yourself the trouble and find a different hotel that actually cares about providing a pleasant experience for its customers.”
Top 1 4 star in Amsterdam
In the heart of Amsterdam, Noord-Holland Province with 1 spots, you'll find amazing 4 star, holding an impressive reviews with almost 8 reviews from people worldwide.
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