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Trg Josifa Pancica 12, Kopaonik 36354, Serbia
“This is not a European ski resort hotel that it is pretending to be. The breakfasts are very poor and overcrowded. Most days there are no empty seats, and if there are, you have to wait an unusually long time for the staff to barely clean them. The selection is not what one would expect in a 5 star hotel - a whole lot of westerns classics are missing, and there are no Eastern European dishes to compensate. A single sausage type, mildly warm eggs, and an inadequate tea selection all disappoint with some exceptions such as the fresh croissants. An obvious solution to overcrowded breakfasts would be to offer complementary room service breakfast, but alas, it is not included. No matter, the room service is abysmal, truly some of the worst I’ve experienced. The Greek salad was inedible, the salmon dry, and the burger buns were fridge-cold. There is a bar downstairs which offers a much better Greek salad, and it is incomprehensible to me how the room service could not offer the same. Make no mistake, the bar is not good - the waiter brought appetizers and main courses all at the same time for a group of 6. The waiters brought out the wrong orders and when asked to correct, they brought me the bill with both included. The ski room is small but overall adequate, although they will not tune your skis. This is a service which comes complementary in most European rentals, and to refuse it on the icy Serbian slopes is a major oversight. But the worst part of the hotel is the service. They are sometimes rude, but always wholly incompetent: It seems completely normal for the reception to take a request and then disappear. Once during our stay the reception confirmed our booking in their restaurant, only for us to find out the kitchen was closed when we arrived and they had instead booked it at the bar. On a separate occasion Nikola at the reception misled me about the closing time, and I arrived to a closed kitchen. On checkout a member of my family was asked if they’d used anything in the minibar - quite a standard question. What isn’t standard is calling housekeeping in front of their face to double check that they had indeed not used anything. Insulting. No one was greeting us upon arrival. The road to the hotel from the airport is 4 hours, and no one thought to offer us help with the luggage from the car or to the room, no one even offered to hold the door or show us around. The rooms they gave us were miles apart, although decent. Above all, they are not trying to improve any of these blunders. No one asked us how the stay was going, and one time when we raised some concerns the receptionist just… switched the topic. Also, the internet is so bad I opted to use cellular roaming the entire time.”
Trg Josifa Pancica 12, Kopaonik 36354, Serbia
Top 1 5 star in Serbia
In the heart of Serbia with 1 spots, you'll find amazing 5 star, holding an impressive reviews with almost 8 reviews from people worldwide.
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