Top 1 Apartment building in Santa Clara County

1600 Nantucket Cir, Santa Clara, CA 95054, United States

“I never reviewed an apartment with this poor review because this is my first time having terrible experiences with the leasing office (Consider this as zero). Don't fall for the reviews which are all about maintenance. It looks high because the office sends you a link after every maintenance to review the maintenance and links to Google reviews. So you will notice that all good reviews are about the maintenance but NOT the leasing office. You will deal with their negligence and unprofessionalism. You have to contact them multiple times to get something fixed or resolved yet they are still ignoring you. Soon after I moved in, I had an issue with dirty water and had to report it multiple times to fix it because the maintenance team could not find the source. I called the office and they told me to report to the city of Santa Clara because it was not their fault. hahaha, And they kept saying hot water worked fine so they didn't see a problem. Wait..what? I suggested checking the pipes, and they finally fixed it from the boiler. It took 10 days to get clean water. Second, it was not a smoke-free apartment although they say so. I reported multiple times about the smoking smell but again they ignored me and didn’t do anything. I smelled disgusting cigarettes and pot smells whether it was morning or night and this continued for two years. Third, they made a lot of mistakes. One time they sent me wrong letters, put a notification in my mailbox instead of putting it on the door, and gave me a late renewal notice about 2 weeks before my lease ends after my first year. I tried to understand one or two times because we are all human beings but too many. Also, they miscalculated the prorated amount for the last month. I checked multiple times with them to confirm and the office confirmed this was it. Even if it was miscalculated, they should have notified me about the outstanding balance earlier but they didn’t. Now they are changing their words saying they didn’t know that before and the current team is new here. Well, you had multiple chances to fix your mistakes but you didn’t do anything. And several packages went missing although they were delivered to the package room. They never fixed the security camera so you have to deal with package thieves. Lastly, they don't care about your move-out. They didn't send me the move-out process and didn't do any inspection before I moved out. so I had to figure it out on my own based on my previous experience. And I cleaned the unit but they still charged $400 for the 1x1 unit and carpet cleaning which I never got before. I always cleaned every time I moved out and never charged with cleaning fees so it was another extra. It looks like you can save some money, but you cannot save your quality of life if you choose to live in Nantucket. And there is always a reason for that. Never recommend Nantucket Apartments.”