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Top 2 Automotive in Northeim
Altendorfer Tor 21 / 26, 37574 Einbeck, Germany
“Unfortunately, this dealership offers poor customer service. The car I bought in December 2023 is okay, but the way I deal with customers is not okay. After paying for the annual car (which was available on site), a pickup date was agreed after 3 weeks, as, according to the seller, there would then be enough time for a registration service (costs 169 euros extra). I purchased this service based on the seller's recommendation. One day before collection, I found out due to my own inquiries (not from the car dealership) that the appointment could not be kept. According to the car dealership, the reason is supposedly force majeure. In reality, the car dealership took the necessary steps too late, so the registration office was not ready on time and the car could only be picked up after 4 weeks. I then asked in writing for a refund of the 169 euros. This letter was ignored and not answered for a month. I then asked again by telephone for a refund of the 169 euros. This was rejected with excuses. The car dealership doesn't see any faults, even though it was messed up. Customer satisfaction apparently doesn’t matter. Although 3 weeks was enough time, I had to go another week without a car, even though my wife and I also depended on a car for work. I had to find an alternative for a week myself, which cost more than the 169 euros. Despite my attempt to reach an agreement, it was not possible to make concessions with a refund for a paid service (169 euros), which was not carried out as promised. I wouldn't buy a car at this dealership again because they don't take you seriously and give flimsy reasons for your own inability. The car dealership just shifts the blame onto others, e.g. the registration office. You spend almost 37,000 euros in this car dealership and have to fight for 169 euros for a botched service. I hate to write a negative review, but I can't help myself here and would like to warn all future customers. Whether managing director or salesperson - no insight despite sloppiness. I have never been treated so badly as a customer. Any other company would have been accommodating or admitted the error or refunded the service paid for. The car dealership will probably continue to pay for everything in the future so as not to lose a euro in profit. Sad.”
Ernst-Reuter-Straße 2, 37170 Uslar, Germany
“Not recommended in any way.”
Altendorfer Tor 21 / 26, 37574 Einbeck, Germany
Ernst-Reuter-Straße 2, 37170 Uslar, Germany
Automotive in Northeim, Lower Saxony
In the heart of Northeim, Lower Saxony with 2 spots, you'll find amazing Automotive, holding an impressive reviews with almost 16 reviews from people worldwide.
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