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Buton St, Brgy. Sabang, Baler, 3200 Aurora, Philippines
“It’s our second time to stay here today, and it hasn’t been as pleasant as the previous one. Some staff members have been quite unhelpful so far. First, our PWD companion asked for some help in calling a trike, and the staff refused outright, saying no trikes frequent the area at that time (around 8:30pm). Just 5 minutes later, my PWD companion got a trike on her own. Another incident, my companion picked the wrong breakfast for me by mistake. I politely asked the kitchen staff to please replace it with my correct choice and returned it. Minutes later, again, the staff refused. She went to our table to tell me that I picked that dish so I’m not allowed to replace it. How hard could it be to change that check mark on a piece of paper? Third, I asked one staff about the foot massage rate. She said it was 500 (she sounded unsure, to be fair). When the massage therapist arrived, she said the rate was actually 900 per hour, which was expensive even for Manila standards, and nearly twice the amount I was informed. I had to cancel and apologize, and I just gave a tip to the therapist for the hassle. Overall, the stay is still okay, and the rooms are spacious and clean, and has a spectacular view. Some staff members are just a bit of a letdown. I still like this hotel, but I believe a refresher on customer service for its staff is absolutely necessary.”
Buton St, Brgy. Sabang, Baler, 3200 Aurora, Philippines
Top 1 Bed & breakfast in Aurora
In the heart of Aurora, Central Luzon Region with 1 spots, you'll find amazing Bed & breakfast, holding an impressive reviews with almost 8 reviews from people worldwide.
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