Top 2 Building materials store in Norfolk County
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40 Franklin St, Needham, MA 02494, United States
“One of the few remaining electronics stores that actually has the components, tools, and equipment you need on the shelf. I've been visiting (and purchasing) for years and never leave the store disappointed.”
729 Bridge St, Weymouth, MA 02191, United States
“I am writing to express my dissatisfaction and frustration with the service I received at Weymouth store, specifically concerning the purchase and attempted return of a generator. My experience has not only been disappointing but also stands in stark contrast to the high standards of customer care and service I had come to expect from Lowe's. I went into the store, and they did not have the model I needed. The employee recommended a smaller version from the same brand. Since I was in a rush and my house ran out of electricity. I had no choice but to agree to take the smaller version. Since There were two left, both of the boxes were damaged, and one was worse than the other, so I had no choice but to take the slightly better-looking one. The employee told me that the bottom of the box was possibly damaged from the water during transportation, as we both saw right on the spot. He said that if it does not work when you take it home, come back within 24 hours, and I may get a different one. Just tell whoever you are returning to what is happening. Upon receiving the product, I was dismayed to find it in a used and defective condition. The generator was enveloped in plastic wrap, which was visibly damaged, and to my shock, there was a small amount of oil leaking inside the wrap. It was clear that the item had been previously used and returned to the store. We had no other option but to run it to get started. The generator ran for 5 minutes, then the smoke came out and shut off. It would not start again. Given that the product was defective and not in a new condition as expected, I returned to the store to process a return. However, I was met with a response that was not only unsatisfactory but also contrary to Lowe's established 90-day return policy. Despite providing a detailed explanation of the situation and showing the condition of the generator, the front-end associates and the store manager refused to accept the return. This refusal is not only inconsistent with your stated return policy but also indicative of a larger issue of customer service and support. Moreover, the manner in which your staff handled this situation was remarkably unprofessional. The associates and the store manager were dismissive and lacked the courtesy and respect that customers should rightfully expect. Their behavior compounded the frustration of receiving a defective product and has unfortunately tarnished my view of Lowe's. As a loyal customer, I had expected Lowe's to honor its return policies and to treat its customers with professionalism and respect. This incident has regrettably called into question my willingness to continue shopping at your stores. I kindly request that this issue be addressed promptly. I seek a full refund for the defective generator, along with an assurance that measures will be taken to improve customer service in your stores. Your attention to this matter and a response at your earliest convenience would be greatly appreciated. I had already called customer service to explain what was happening, and they also had no idea why the store would not let me return.”
40 Franklin St, Needham, MA 02494, United States
729 Bridge St, Weymouth, MA 02191, United States
Top 2 Building materials store in Norfolk County
In the heart of Norfolk County, Massachusetts with 2 spots, you'll find amazing Building materials store, holding an impressive reviews with almost 16 reviews from people worldwide.
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