Top 5 Cell phone store in California

3333 Lakeshore Ave, Oakland, CA 94610, United States

“I recently visited the store to upgrade my iPhone, and I had the pleasure of being assisted by Shmeek. From start to finish, Shmeek provided an exceptional level of service. Not only was he incredibly informative, patiently guiding me through the various options available, but he also went out of his way to ensure I felt confident in my decision. His friendly demeanor made the entire experience enjoyable, and his willingness to address all my questions and concerns was truly commendable. Shmeek's expertise and professionalism were evident throughout the process, and I couldn't be more grateful for his assistance. Thank you, Shmeek, for your outstanding help and for making my upgrade experience seamless and enjoyable!”

2007 W Ave K, Lancaster, CA 93536, United States

“Will take your money not fix. Had 2x phone 800 to fix paid in full. Brought one to fix again. They did not want to fix mentioned I ruined it but whole fingerprint area didn't work like 1 week after fixing. Point being go elsewhere save money and time. You should have used my instinct shady Characters. Save your money don't fix here....”

326 #A W Valley Blvd, Alhambra, CA 91803, United States

“There is something wrong with my iPad and I can't open it. The attitude of this store is very enthusiastic and the price is very reasonable. The main reason is that the mobile phone repair staff in the store are all certified by Apple! 5 Star!!!!”

11540 Hawthorne Blvd Ste G, Hawthorne, CA 90250, United States

“As you all already know phones are a scam and they try to up sell your and don't give many options.. so do you're research. Their insurance they offer, I paid for almost a year and they wouldn't honor replacing my phone. I got stuck with 4 phones all phones are broken and there's nothing they can do!”

1626 Sweetwater Rd Ste E-F, National City, CA 91950, United States

“Thank you Dalia for going above and beyond for us on Black Friday. She was multitasking the whole time helping a full store while being the only rep on the shift. Helped my whole family out and we love our devices. Explained everything and made the process easy. Shoutout to her for her patience, some customers were frustrated and beyond rude given the wait and that she was the only person working. I feel for the employee. Dalia you were amazing and we will be coming back !”

5640 Bay St, Emeryville, CA 94608, United States

“Despite making a timely appointment, I waited for almost an hour. The tech support team seemed indifferent, chatting and laughing without checking on customers. This has been one of my worst experiences, possibly due to the store reopening with untrained staff. Extremely disappointed with their unprofessional service.”

23 N Santa Cruz Ave, Los Gatos, CA 95030, United States

“We tried to return a package of unopened Apple Tags at this store since we were there for a class. We showed the salesperson our Apple Store receipt. Salesperson says all Christmas returns was January 9th and we missed it by 2 days. We requested she speak to her manager. She came back and confirmed her manager will not authorized any exceptions. The next day, we returned the Apple tags at the Apple Oakridge store. They had no issues in taking it back and did not mentioned any deadline of January 9th. We felt the salesperson at the Apple Los Gatos store spoke to us in a very cold and demeaning manner and that there were no considerations that we also recently purchased an iPad, iWatch, Airpods and some other accessories. Granted that we didn’t purchased them at this store but it’s still an Apple Store, and we had receipts to show it. We expected a pleasant experience and some uniformity from Apple stores. It was not a pleasant experience at the Los Gatos store.”

3181 W Shaw Ave Ste B, Fresno, CA 93711, United States

“Needed two new phones, got exactly what I wanted. The associates were polite, conversation was easy, and I left with two IPhone 14s, the cost was far lower than expected. Marcos, one of the sales team, found a way to lower my bill as well, which basically offset the payments for the new phones. So I basically got an IPhone 14, and a 14 Pro, for free.”

5670 Calle Real, Goleta, CA 93117, United States

“Pedro deserves special recognition for his exceptional customer service skills at Verizon. After a disappointing experience at another store, my sister's recommendation of Pedro proved to be spot on. Despite my loyalty to Apple, Pedro's professionalism, patience, and clear communication made the transition flawless, surpassing any previous phone-buying experiences. As long as Pedro remains at Verizon, I'll exclusively rely on him for my needs. His ability to multitask, offering dedicated attention to each customer while maintaining care for all, is truly remarkable. He's a rare gem in today's service industry, and I hope the store management acknowledges the value he adds to the team. Thank you, Pedro, for the exceptional and uncommon level of customer service you provide.”

240 Del Monte Center, Monterey, CA 93940, United States

“We drove down to the Apple Store today for an appointment for my friend whose iPhone had locked her out. We were a little late, and Jocelyn was waiting for us. She was great. She set her up with large letter login details, and activated a new phone. Everyone knew what they were and were very nice. Thanks Jocelyn + Apple. PS. I wish you would restore the black cherry solo loop! At the end of the day, the phone did not work yet, and we spent another hour or so with a genius who was not so much. Since the phone wasn’t working, wind, a mess, the car from the super genius, and as yet the old phone is not unlocked.”

364 La Cienega Blvd, Los Angeles, CA 90048, United States

“I called here to get information about the new iPhones and how to go about ordering it and I spoke to Kyle and he was so kind incredibly Helpful and patient with all my questions and guiding me how to get the new phone and going there to order it. In multiple years of dealing with T-Mobile i haven’t had anyone more kind and helpful with ordering a phone great customer service”

2701 Ming Ave #100A, Bakersfield, CA 93304, United States

“Swear garbage customer service. Please explain why I’m at a Verizon store calling customer service?? Why can’t these people just help me? I could have called Verizon from home. Are they only here to sell? It’s not a realer. Going to go back to AT&T as soon as possible. As I write this review I’ve been on with the phone 21 minutes and counting. I’ve been here 3 times, and all three times have been horrible customer service. Nobody takes ownership of my issue. All the promotions and deals Verizon is issuing out, once people see how horrible customer service is.”