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6831 S 167th St, Omaha, NE 68135, United States
“Edited: Amber reached out to us almost immediately after placing this review. She apologized for the way my mom was treated and took the time to use our experience as a teaching tool for her employees. She went above and beyond to correct the situation. We appreciated her customer service. . We normally have a great experience here , but the last few times have been less than we have come to expect. My mom is visiting from out of town and normally loves going to this place because they make a great drink. She is from Seattle and has even ordered their beans when she got home. The last 2 times she has gone in to get her drink there have been issues. She normally gets a 16 oz mocha quad split shot with 1/4 chocolate iced with light ice. The first time she was given a 16 oz cup half full with espresso, chocolate and ice. She asked why there wasn’t any milk and she was told because it’s a mocha. She asked them to please fill the rest of the 16 oz with milk. The next day she went one of the baristas informed her that they were not authorized to put milk in her drink and then continued in a condescending attitude to instruct her on how she should order her drink. My mom then ordered her drink the way the barista told her and when the drink was delivered it was obviously wrong because it was in a 32 oz cup and tasted like chocolate milk. She asked what it was and the barista said it’s what she ordered and my mom said she ordered a 16 oz. The barista then said that she didn’t give a size so she made it a large. Now 2 days previous to these experiences I have gone in and ordered the same drink for her and they were made perfectly. Not sure if there are new baristas or what but my mom did not appreciate the rude condescending manner in which she was treated.”
6831 S 167th St, Omaha, NE 68135, United States
Top 1 Coffee shop in Nebraska
In the heart of Nebraska, United States with 1 spots, you'll find amazing Coffee shop, holding an impressive reviews with almost 8 reviews from people worldwide.
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