Top 5 Department Stores in Harris County

18409 Timber Forest Dr, Humble, TX 77346, United States

“This location is usually pretty pleasant and helpful… however today when stopping there to check and see if they had propane for us to do an exchange an older woman was INCREDIBLY rude yelling at my husband to take his tank outside when he told her was trying to find out if they had it before he just left his tank outside. She really needs to watch her attitude and tone that she claims not to have when she’s dealing with customers. It’s unnecessary and not very “customer friendly behavior.” Hope it’s addressed.”

6405 Garth Rd #150, Baytown, TX 77521, United States

“The lack of customer service in this store is disgusting , if “James Avery Artisan “ wasn’t posted on the build this place would be out of business. When I say this place has the poorest quality of service in a staff/Leadership I mean it !!! You will experience rude , abysmal, ignorant , childish attitudes, etc …..in this establishment. Upon my visit at this location I had a simple return that I provided a receipt for (purchase date 12/7/23 ), the item ( new unused (To The Moon Back Pendant) , the original bag/pouch , and box . The initial associate that was assisting me requested the help of Lead LeeAnn to authorize my return. Lead LeeAnn initially stated that she would not refund or exchange my item due to the state of my item being “damaged”. I informed Leeann that the item never left the box we had just purchased it on the 7th and decided to get something different . She insisted it was and even had the audacity to try and hand me a jewelers loop to inspect the item to see so called “dings/scratches” and gave me lesson on benchwork (which is above her pay grade and skill set). I then requested to speak to the Store Manager due to her nasty rude attitude , LeeAnn and associate both disappeared for about 5-6 minutes only to not return with the store manager , LeeAnn then stated that “ I would ALLOW you to return the item”. The transaction then proceeds on with Lead LeeAnn standing over my initial associate that was assisting me . LeeAnn then interjected herself into the transaction to verbally verified that I did still had the form of payment which I stated it was fine for the funds to go back to the original card . She proceeds to request to look my card to verify that it was mines . Which concluded my services there , LeeAnn tried to intimidate , humiliated and belittled me in front of the staff , and other customers. I then took pictures to provide customer service/ store review and she reached for my phone and threatened to call the police on me . If that wasn’t the worst part she then stole my receipt and ran to the back of the store leavening me with the original associate bewildered. I once again requested to speak to a manager to receive my receipt and communication LeeAnn rudeness. After few minutes goes by LeeAnn resurfaced with my receipt in hand only to telling the manager that she wasn’t indeed not going to relinquish receipt. After a while the manager retrieve my receipt and returns it to me. The whole ordeal made me feel as if I wasn’t a valued customer/ guest which is super disheartening. I’ve been collecting James Avery for years I’ve never been treated or spoken too so rudely. Below to the left is my pendant I was returning and to the right a pendant from their stock she used to give me lesson on.”

135 Fresa Rd, Pasadena, TX 77502, United States

“These guys are awesome and have the best customer support i have ever received in my life. Quality products, with real leather, hoods are also super light weight and easy on the neck, and they come with high quality head gear which i love! Highly recommend, shipped very fast especially since im in canada”

8605 Westheimer Rd, Houston, TX 77063, United States

“The store is out of employee or I can see any... One cashier for all store, if you need help good luck, Restroom terrible... Meneger is not on site... Avoid...”

20777 US-59, Humble, TX 77338, United States

“It’s well organized and clean, easy to find what you need. Check out is quick which is very convenient when you’re in a rush. Although, online pick up is slow and honestly you’re better off doing the shopping on your own and checking out at self checkout, that’s a lot faster. The employee has to walk to a grey door on the produce side of the store instead of going to the room that’s right behind him just to get your order out. What’s the point of having that back room by pickup, if pickup orders are placed by produce.”

5015 Westheimer Rd #1452, Houston, TX 77056, United States

“Very nice, family run store. Super friendly and affordable gifts/souvenirs. New location behind the skating ring and in front of the elevator! Open space!”

5015 Westheimer Rd, Houston, TX 77056, United States

“My mother wanted to buy me a gift for my birthday and asked me to take her to Tiffany at the Houston Galleria. She is on fixed income and can't sped a lot on anything! But she wanted to go to Tiffany's and we went. After looking around and inquiring a bit at the store we were directed to the front of the store where they kept the less expensive jewelry. I selected the least expensive silver ring they had and wore it. The best part was how the sales lady handled our purchase. She treated the sale as if it was the priceless Noor diamond. Then proceeded to exquisitely wrapping the empty Tiffany box and handed me the bag and wished me a happy birthday. I asked her name but I can't remember it now. She was a beautiful African-American lady with a lovely smile and I just want to say thank you to her for treating us like royalty. It was a memorable and touching experience. I haven't had the heart to open the beautifully wrapped empty box to this day and I don't think I ever will. So thanks to my mother and also to the lovely sales lady for the lovely experience ❤️❤️”

984 Gessner Rd, Houston, TX 77024, United States

“Have been trying to find a job for forever in my field, and in other sectors. Applied to this location several times with qualifications in retail to get a job here. I got one virtual interview which I believe I did well in but didn't get a call back. This store is a joke and is disappointing. Nobody ever picks up to talk to someone. One lane checkout open at peak hours! Need I say more.”

Houston Premium Outlets, 29300 Hempstead Rd Suite 110, Cypress, TX 77433, United States

“I was there on Black Friday and usually you lower your expectations because no one has time to go out of their way and make sue customers have the best experience but this person (forgot to ask his name) was so approachable and ready to help that I even forgot it's was the busiest time of the year for them. He helped me find the comparable style I was looking for. When I couldn't find my size on the floor he even went in the back to get me the right size. It only took me 10 - 15 minutes in the store and I walked out with these running shoes for on $29.99. Now that's a bargain.”