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16019 University Oak, San Antonio, TX 78249, United States
“This company installed a brand new unit in May 2021. However, when they did, they also blew fuses, surge protectors, garage door opener, and the fan on the new unit all because the so called "experienced technicians" who did the install took the fuse used for my stove and used it for the AC/Heater. So, if it hadn't blown my fuse box, I wouldn't have been able to use my stove. Come to find out, the techs were all new and inexperienced. Since the install, we have had several issues with the unit where they have had to send out actual qualified technicians to repair. And now, today during our Fall checkup, I was told I need to replace the pipe connected to the unit that goes up through the attic to the roof. We were never told this needed to be replaced with the new install. But today, Jim, the manager, said, well the new units put out much more heat so it probably detieriated faster. Well, if this is the case, shouldn't they have informed us of this when they examined all what needed to be done or changed out to install the new unit? So I asked Jim if they would be able to give us a discount for the new pipe install after everything we've gone through with them. He said there isn't anything they can do because the $750 is at the lowest price already. I asked him if he would ask the owners, and he said he did before he called me, and they also said no. I wasn't asking for anything free, just some sort of discount, but this just goes to show what kind of company they really are. The funny thing is, because of what happened with us, SA Specialties implemented a new policy that all new installs are to be inspected when completed. Also, I ended up with a $1500 ER/Ambulance bill because the technicians leaked gas or some sort of chemical in the house and never told me to go outside when they all did. So I ended up feeling nauseous, dizzy, and passing out in my front yard. Now, we have had some experienced and good technicians come out for the repairs and maintenance, but that's because I make sure to request it. If you use this company, just be sure to ask for them and know what type of ownership and management you're getting with this company. Unfortunately, for me, the unit is under a 10 year maintenance and repair warranty, so I have no choice but to use them.”
16019 University Oak, San Antonio, TX 78249, United States
Top 1 Electricians in Bexar County
In the heart of Bexar County, Texas with 1 spots, you'll find amazing Electricians, holding an impressive reviews with almost 8 reviews from people worldwide.
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