Top 5 Holiday home in Wake County

2100 Hillsborough St, Raleigh, NC 27607, United States

“We booked a double queen bed room. We were checked in and given key cards that didn’t work. When we informed the front desk, she tried to open the room herself, however even the master key would not open the lock. So she told us our only other option is the have a king with pull out couch. When we got to our room, they told us we would have to make the bed ourselves because housekeeping had already left for the day. We left to get dinner and by the time we returned we still did not have any sheets or blankets for the pull out couch. When they finally brought some, they only brought us a fitted sheet and 4 pillow cases. It being 9:30 pm at this point, we called the front desk again hoping just to receive a blanket for covers. We never got extra towels or pillows. When taking a shower, the water pressure was that of a light mist. Absolutely impossible to wash my hair. The service could have been slightly more accommodating after the room switch, knowing there would be 4 guests in 1 room. But there was not. Pretty disappointed in the Aloft Raleigh.”

5400 Homewood Banks Dr, Raleigh, NC 27612, United States

“Didn’t expect the Ritz but the room was insanely run down and dirty. Paint splatter on all the furniture. Desk chair couldn’t have looked in more rough shape. Various “discolorations” on the walls. Large chips in the furniture. Rust in the …”

4433 Lead Mine Rd, Raleigh, NC 27612, United States

“Older but clean and cared for property. Rooms are updated and overall taken care of. Huge suites, especially 1 bedroom setup. Good for the price especially as the area is becoming more populous. Kitchen suite was well equipped and appeared to be in working condition including a newer dishwasher. No complaints, and a good exhibit of how older IHG properties should be managed and ran. Note that there is some weekday construction with a bit of noise currently next door, but should be finished in upcoming months. Wasn't a bother to us even with window facing directly though.”

2201 Summit Park Ln, Raleigh, NC 27612, United States

“I had made reservations at your hotel in preparation for my wife's birthday, and we were looking forward to a brief getaway to celebrate another year of life together. As a stage four cancer survivor, every day holds special significance, and we wanted this trip to be a memorable and stress-free experience. My initial contact with your hotel was over the phone, where I spoke to a staff member who identified herself as Re'al. I called to inform the hotel of our late check-in, as we were planning to arrive a little after midnight. Unfortunately, this call quickly turned into a disappointing and frustrating experience. Upon sharing my intention to check in late, I requested the convenience of an electronic key, as I have typically used at other hotels. Re'al initially confirmed that this would be possible. However, when I inquired about using my electronic credit card provided by Capital One, she abruptly stated that it would not be accepted. She cited the need to physically see the card to prevent potential fraud. I explained that my new platinum card is entirely electronic, designed to enhance security in the case of loss or theft. Regrettably, Re'al's response was far from accommodating. She insisted that I must bring the physical card or cancel my reservations, leaving me with no other viable options. I then requested to speak with a manager to address this issue, but Re'al placed me on hold and later claimed that the manager was unavailable. When I inquired about her name, she hesitated and provided conflicting information about her identity, which left me uncertain about her credibility. In addition to her unprofessional demeanor, Re'al continued to overtalk me and declined to provide the manager's last name or contact information. When I requested the district manager's information, she bluntly stated that it would be futile to contact them as the policy could not be altered. This entire exchange was not only unhelpful but also left me feeling devalued and stressed, which is particularly unwarranted for a cancer survivor. I selected Fairfield Inn & Suites Raleigh Crabtree Valley based on its proximity to the mall and the favorable reviews I had read. However, my initial experience with your staff has been far from satisfactory, and it has left me questioning my choice. I believe that such poor customer service should not go unnoticed, and I am considering sharing my experience on Google Reviews, Yelp, and with the Better Business Bureau to inform others about the disappointing treatment I received. I sincerely hope that you can address these concerns promptly and ensure that future guests do not have to endure similar experiences. I believe that providing exceptional customer service is crucial, especially in the hospitality industry. I hope my wife's birthday celebration at your hotel can be salvaged and that we can create positive memories during our stay. Thank you for your attention to this matter, and I look forward to a swift resolution to the issues I have raised. Sincerely, Z D”

3618 New Bern Ave, Raleigh, NC 27610, United States

“We stayed here for 5 nights during our Raleigh, NC visit. Hotel is located about 6 miles from downtown. Room was comfortable including the bathroom & sofa/bed. Breakfast was just fine and there were not too many fruits option during our …”