Top 1 Holiday home in Cortina d'Ampezzo

Corso Italia, 92, 32043 Cortina d'Ampezzo BL, Italy

“We stayed over Christmas so prices were high. The staff was wonderful, but overwhelmed; especially the dining staff. We took a train from Rome and by the time we got there, after getting our things to our room we were famished and came down to get something to eat. The kitchen was closed between 3:00 and 6:00, as was pretty much every restaurant in the entire town, so that was very disappointing. The food was pricey. Maybe it is us but having traveled the world, we found the food good but not outstanding. That is a subjective evaluation; some think it is fantastic. The bar served a great afternoon pizza type snack with a cocktail. The bar from 5-7 p.m. was VERY busy. It is 'the' place to go. We did have dinner in our room one night and ordered coffee in the morning; I highly recommend it. The room service was lightning fast! 5 stars for that. We were assigned a room ending in -21; avoid them if possible. The room was clean and the bed was comfortable, BUT, it was described as a Jr Suite, and not so much. Because of the hotel design, (we checked the floor plans), the -21 rooms have a pillar in the middle of the room in a very inconvenient location. When the hotel was remodeled, it is clear they were added on to get a few more 'room dollars' out of the available space. The bathrooms are the size of a shoebox; one sink, little room to move, almost no surface area to place toiletries. And unlike all the other rooms, the -21 rooms are not soundproofed. We could hear every step and voice in the hallway, and they could hear us. Also, the bathroom is right next to the door. My spouse opened the door while I was in the bathroom and a couple walking by could look in the mirror and clearly see everything going on in it. Thank goodness I was only putting things away! Also, the bathroom door did not hang right so it flew open and slammed into the bidet if not firmly shut. We could live with all that...it was the temperature control that was totally unacceptable. The minimum temperature we could get the room to without opening a window was 24.8°c. It was extremely hot and uncomfortable. The staff thought that we were too stupid to figure out how to use the thermostat; not the case. They came in to look at it and even they couldn't get the thermostat to go below 21. Even set at 21, the room remained at 23.8. The staff tried to convince us and it was because it was too warm outside. (8°). When we just turned it off in frustration, the room got even hotter; 24.8. ??? We finally just ended up leaving it off completely and cracking two windows to get the room down to 19°. We left one cracked all night in order to sleep. Which led to the other issue: noise. We purposely chose the location, pretty much in the center of the shopping district, so that we could walk to restaurants and shops if we wanted to. Having the window open meant we had to listen to people in the streets all night. Also, this hotel is directly across from the clock tower. We were on the back side of the hotel, but the front side faces the clock tower directly. Let me assure you, the clock tower is fully operational. Not accurate, but operational. And they are proud of those bells. Until ten at night. If you want quiet, I would not recommend this location. To those who are looking to ski; there was little snow and what there was was icy. We chose not to ski. However, several at the hotel did ski and getting to shuttles looked incredibly easy and convenient. All in all we would give it a 3.5; overpriced room, noisy and not all that comfortable. Other rooms may be better. The staff gets a 4.5, (in their defense, they worked very long hours and the hotel was full). The food gets a 3.5 for quality to price. The cleaning staff a 4, (our shower body wash was empty the entire 5 night stay). Room service a 5 and location a 5 but that is based on what we wanted. For less noise and crowds, choose a different location. We try to be exceedingly fair in our evaluations because people reading reviews know what is important to them. We hope this helps.”