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Get online care · orthovirginia.com
“I don't know another way to discuss this review without just going through the facts and presenting them for you to decide. I picked OrthoVirginia directly based on the reviews on here. I specifically sought out Dr. Reis and his staff. I was in pretty bad pain in my lower back that extended down to my toes. I had already been through several different meds to treat the pain but nothing helped. So I booked...and I had to wait for a completely understandable long lead time for the appointment. I filled out all of my documentation explaining the situation on their prescreening forms online a few days before my appointment. When I arrived the person at the front desk read off the chart that I was there to be seen for neck and shoulder pain. That was the first of many signs that this was a terrible mistake. So we fixed the issue at check-in. I was moved to another room where the nurse again asked what was bothering my neck and shoulder. Which I corrected again. So when Shea Monroe, MSN, APRN, FNP-C showed up almost an hour after my appointment time, it did not surprise to find her completely irreverent to my situation. She gave no time or encouragement to discuss the history of my issue. She recommended physical therapy, and asked where to send a prescription we had discussed during her brief interview. When she left the room she didn't excuse herself. She just walked out. 10 minutes later her nurse opened the door to her surprise with me sitting there. Shea had forgotten to excuse both of us. So I went to six weeks of physical therapy, and returned for my follow-up. I was swiftly brought into a waiting room in the back where I sat for 55 minutes without human contact. Moments before Shea Monroe, MSN, APRN, FNP-C opened the door I received another phone call. To her surprise I did not immediately hang up the phone, but chose to ask her to wait for me for a moment. I finished my phone call 30 seconds later and Shea quickly asked two questions: 1.) This is your follow up after 6 weeks of therapy right? 2.) Is the pain gone. When I answered no, she just interrupted and said she was going to prescribe an MRI. Before I let her leave the room I asked where she was putting in for my MRI to which she replied, 'Your neck and shoulder.' When I expressed my frustration with the entire situation Shea again excused herself without a word and came back 10 minutes later with Dr. Reis. I have neve met him at this point and charged into the room with no introduction other than an expedited walk and an offer of a handshake. I refused at the moment, and asked for introductions before we proceeded. I expressed my dissatisfaction again, reciting all of the missteps that had taken place, and when I was done, Dr. Reis' answer was essentially that he wouldn't feel comfortable with proceeding and said he would order the MRI and offer the services of other doctors instead. Instead of fixing anything I was treated as the problem because none of them could get the communications right, and treated my time, and situation as a complete waste of time. The best part of this irony is when I asked Dr. Reis what he was putting in for my MRI...he kindly told me "Well you're here for neck pain so...that." I hope they help someone else. But I'm glad to be done with them, and in particular the 2.4 minutes I had with Shea Monroe, MSN, APRN, FNP-C, and the additional 3 minutes of the receptionists at check-in.”
802 Wiggington Rd, Lynchburg, VA 24502, United States
“Amazing group of people! Everyone I encountered were so kind and patient with my dog. Dr. Henry is the absolute best! I thought I was going to lose her but they never gave up on her! 🙏🏼🙏🏼 …”
5201 Virginia Beach Blvd, Virginia Beach, VA 23462, United States
“When I arrived my rabbit timothy was having some respiratory problems that i luckily caught early. I don’t remember the doctors name but she was very kind and had cat vans on. she was gentle with timothy despite his stubborn ways. she sent us on our way with some antibiotics for his respiratory problems and since then i’ve noticed a big difference. he’s eating his food in one sitting. he’s active. he’s able to sleep more comfortably as well. he’s been catching up on some sleep actually haha. also the front desk staff here is amazing, patient, and very accommodating thank u.”
Get online care · orthovirginia.com
802 Wiggington Rd, Lynchburg, VA 24502, United States
5201 Virginia Beach Blvd, Virginia Beach, VA 23462, United States
Top 3 Hospitals in Virginia
In the heart of Virginia, United States with 3 spots, you'll find amazing Hospitals, holding an impressive reviews with almost 24 reviews from people worldwide.
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