Top 5 Hotel in Will County

1521 Riverboat Center Dr, Joliet, IL 60436, United States

“First, we were given a room that was closest to the highway. It seemed like we were still driving with the noise. No way could we sleep here and no one should use this room, unless all others are booked. Staff moved us without a hassle to a much better room. Staff was very friendly and kind.”

18501 Convention Center Dr, Tinley Park, IL 60477, United States

“I made a reservation from 12/27/23 - 12/31/23 at this hotel for the first time. On Friday night/Sat morning of my stay at 4am, my fiancée and I saw a bed bug crawling on the sheets then on the pillow. I immediately contacted the front desk and they sent a manager up to the room, who provided keys to another room. We packed up all of our belongings to move to the other room and as soon as we got off of the elevator there was vomit on and around the trashcan (our new room was several feet away from it) and the smell was repulsive. I contacted the front desk to report it and it was cleaned the next morning but the smell lingered. But the biggest issue by far was the bed bug. My family and I were traumatized, I’ve never had nor seen bed bugs in my life until staying at this hotel. I made several attempts to contact a manager to request full compensation for that room but kept being told a manager was “gone for the day” or they would make a note and a manager would “call me” but that never happened. Upon checkout I was told by the receptionist that a manager would only take off the one night the bed bug was found but I did not find that to be an appropriate compensation. There were bed bugs in the room!!!! Period. I should not have to pay for that room. Anyway, I firmly insisted on what I believed to be the appropriate compensation, also detailing the incident and requesting it via email on 1/1/24 but no one responded. I called a manager and left a voicemail on 1/2/24 after discovering on my bank statement, I was still charged for 2 nights in the room the bed bug was found, but no one returned the message. I called corporate on 1/3/24 to file a complaint and request compensation, was given a case # and told the hotel manager had 24-48 hours to resolve it and would contact me but again NOTHING. I have now been forced to contact an attorney regarding this issue because of the lack of follow up from the hotel. I would NEVER stay at this hotel again because they are not at all concerned with a guest’s satisfaction or dissatisfaction and make no effort to resolve issues or maintain the business of a future guest. I’m sure there are people out there who take advantage of these situations and just want things for free but that is not the case with me and my family. We are very upstanding, honest people and for our situation to be handled this way is very disappointing and frustrating. If you are thinking about staying at this hotel, please reconsider. I have also attached a picture of the bed bug (on our pillow).”

135 Remington Blvd, Bolingbrook, IL 60440, United States

“Literally, the worst customer service on the planet. I have never experienced/witnessed so much disrespect from a hotel in my entire life. Do not book wedding events at this hotel. If you a person of color just know the disrespect starts at the door. Out of the entire staff the only people in that building that have some type of mannerisms are the banquet hall workers (not the managers of them). Ali and his fellow teammates were amazingly understanding, helpful and moved with precision. Superior of the building- disrespectful Bartender during the wedding- disrespectful Honesty DO NOT BOOK YOUR WEDDING HERE. Once they have your money, they will treat you how they want to treat you rather than how you should be treated for your big day.”

1471 Rock Creek Blvd, Joliet, IL 60431, United States

“Holiday Inn & Suites offers a delightful stay. The rooms are comfortable and well-maintained, providing a relaxing atmosphere. The staff is friendly and accommodating, ensuring a pleasant experience. Convenient amenities and a clean environment make it a great choice for travelers. Whether for business or leisure, this Holiday Inn stands out for its hospitality and overall quality.”

180 Remington Blvd, Bolingbrook, IL 60440, United States

“Some of the Front Desk workers were warm and cordial. The others were cold.”

18335 South La Grange Road, Tinley Park, IL 60487, United States

“Satisfactory stay but the hotel is starting to show its age. Caulking around the shower needs to be redone. Hallway floor had some soft spots indicating a problem. Carpets starting to need replacement.”

18501 N Creek Dr, Tinley Park, IL 60477, United States

“If I could give 10 stars, I would! The staff is AMAZING! The room was wonderful! The breakfast, again, wonderful! Our family of 4 stayed here, and we will be staying again. The overall atmosphere made us feel welcomed and comfortable. The rooms were spacious, and the restrooms are also very large and clean! I can’t say enough good things about our stay and the professionalism and the warm, inviting atmosphere the staff created. Thank you for making our stay wonderful!”

18420 Spring Creek Dr, Tinley Park, IL 60477, United States

“Noisy, going downhill. This is the second time I've stayed here in the last year. First time (late 2022) would've been 4 stars. This is only 2 stars because I feel generous. First problem: It's loud. L-O-U-D. The heating/AC units appear to be 1970s vintage, which means they're as loud as 1950s nuclear tests. The "off" button literally does nothing, you have to unplug it. If that's not bad enough, there's night construction on the freeway; you might as well save $92/night and sleep under a bridge, for all the quiet you're going to get. You won't get to sleep before 5 AM here, and they refuse to do late check-out, even though it's an advertised service. Second problem: There's no water pressure and the water is literally never hot. When I stayed here in 2022 the water was fine. This time I might as well have showered with a lukewarm squirt gun. Third problem: Breakfast is literally inedible. This hasn't changed since my last stay, but it's so comically bad that it's worth mentioning. You know those soft plastic "food" toys, like rubber steaks, that children sometimes like? It looks like those, but I remember the toys tasting better.”