Top 5 Hotel in Baltimore County

10620 Red Run Blvd, Owings Mills, MD 21117, United States

“This was the worst experience ever encountered. The Residence Inn Baltimore Owings Mills is the most poorly managed of properties to note of the Marriott brand. Service-Poor, Room-Poor, Response-Poor, Customer Recovery-Poor, Hospitality towards Seniors and Disabled-POOREST. When asked to speak to GM/AGM-denied by both. 5 night stay without the receipt of what was paid for. Stay Day 1. Reserved a Handicap room, Called the day before checkin to confirm; arrived assigned a standard room. FD staff provide shower chair and suction rails for toilet. Stay Day 2. Moved to Accessible room after it had to be deep cleaned because previous guest smoked in room. Room still reeked of smoke, Front desk stated the shower curtain needed to be changed; never happened-kept the door closed for remainder of stay. Stay Day 3(Xmas Eve). No hot water, maintenance called without response, front desk gave us the key to the room across the hall for daily hygiene. Carpet wet, leading to wet bags and clothes, leaking radiator. Reported, no response to repair. Stay Day 4 (Xmas). Still no hot water, still not response from on-call staff, still using room across the hall. Stay Day 5 Facilities shows to fix hot water and stated the handles in the shower were in the wrong position and that caused the hot water not to work. NO signage to demonstrate proper faucet positioning. Day 6, at FD to check out, requested for Management, there were no attempts to offer any compensation or APOLOGIES for the horrible accommodations that were provided. The FD staff person Treasure was left to all the uncomfortable conversations with us and other guest with complaints. Requested a phone call from GM-Richard or AGM-Gervonde. NO CALL RECEIVED. If this is the way that Marriott wants their Hospitality brand represented, a great job is being preformed. Why is it fair that we paid 800 dollars for the worst stay imaginable, and if we had refused to pay Marriott would have had the law on us. The fact is we were robbed of what we were sold and promised via your website and room descriptions. The design of a room means nothing is its not operable. Never again!”

4730 Painters Mill Rd, Owings Mills, MD 21117, United States

“The staff was very nice, friendly and professional. Unfortunately they are working in a subpar property. This hotel needs to be refurbished yesterday. The couch in my room was torn, the toilet ran continuously, the drapes were stained and …”

10521 Red Run Blvd, Owings Mills, MD 21117, United States

“My stay at Hampton Inn was enjoyable, and the standout feature was undoubtedly the exceptional customer service. The ladies at the front desk were not only polite and professional but also incredibly friendly. Their warm welcome and eagerness to assist added a personal touch to the experience, making the stay memorable. The overall pleasant atmosphere coupled with outstanding service made my time at Hampton Inn truly delightful.”

10542 Philadelphia Rd, White Marsh, MD 21162, United States

“Did a quick stay here at the White Marsh Location, as a travel agent I’m generally super picky and critical about hotels. This was by far the cleanest and most accommodating Holiday Inn Express, I’ve stayed in by far. The rooms are designed nicely with plenty of space, the staff is so friendly. The front desk (young lady) was able to provide us with all the information we needed. She’s truly a gem. Sad I can’t recall her name. Truly a nice experience. Breakfast had some pretty good options. I definitely recommend if you plan to stay in the white marsh area!”

9615 Deereco Rd, Timonium, MD 21093, United States

“Great place to stay. Only giving it 4 stars because the sound proofing was terrible. The cars outside were loud. Room was clean and spacious. They have full size shampoo and soap. There's a snack room in the lobby to purchase more than what you'd normally get from a vending machine. The breakfast was amazing and had many options.”