Top 5 Hotel in Lane County

333 Oakway Rd, Eugene, OR 97401, United States

“I recently had an extremely disheartening experience at the Hyatt Hotel, which I feel compelled to share. My wife and I had a reservation, but upon my arrival - in a hospital outfit due to a recent car accident - I was shocked by the hotel's rigid and insensitive policy. Despite providing confirmation of the reservation made under both our names, the staff adamantly refused to let me check in without my wife being present. This lack of compassion and flexibility in a situation where I was clearly in distress is appalling. I was in pain and in desperate need of rest, but instead, I was forced to leave and find another hotel that could accommodate me. Such an experience is not only a gross failure in customer service but also a stark lack of basic human empathy. I am deeply disappointed and will not be returning to the Hyatt Hotel. It's alarming how a reputable establishment can disregard the immediate needs of a guest, especially one in a vulnerable state. I hope this review serves as a wake-up call to the Hyatt Hotel to re-evaluate their policies and staff training, ensuring no other guest has to endure what I went through. In response to the owner, the reservation was not cancelled through the call center by myself or my wife who was trying to rent a rental car to come to the hotel to meet me. The man at the podium said nothing about the reservation being cancelled. He only demanded I wait until my wife arrived in order to give me a room. Totally unacceptable. Not sure I want to continue as a Hyatt Discoverest. I look forward to your call.”

919 Kruse Way, Springfield, OR 97477, United States

“Very clean, great staff, comfy beds, and morning breakfast options were varied and more than just bagel/muffin/banana. Booked online on day of stay and received a great rate. Would definitely stay here again when I travel through OR. Several restaurant options within 1-2 blocks and definitely safe and quiet area. I didn't have my dig, but I saw happy dogs traveling with their families.”

85625 US-101, Florence, OR 97439, United States

“Our first impression of this hotel was walking into our room and realizing that someone (presumably an employee since we checked in at 415) had just been in there and used the bathroom to POOP! …”

2117 Franklin Blvd, Eugene, OR 97403, United States

“Spacious room, comfortable beds. The room was well appointed with everything we needed. …”

252 Pearl St, Eugene, OR 97401, United States

“We just finished a wonderful stay at Campbell House, and enjoyed everything about the Inn. From our arrival, Abby at the front desk was very friendly, and allowed us to change our room to better suit our needs. We brought our small dog with us, and everyone there was very helpful and pet friendly! The complimentary cookies, coffee and glass wine were very much appreciated and enjoyed, and the cooked to order breakfast was just excellent. What a wonderful oasis just a couple of blocks from all the downtown Eugene activities! The best hotel of our three week road trip, for sure.”

155 Day Island Rd, Eugene, OR 97401, United States

“I needed a safe, comfortable place to stay overnight following a long drive and a medical appointment. This was close to the Doctor's facility, easy on and off I-5, affordable, parking for my truck and secure. My check-in was quick and …”

3060 E 25th Ave, Eugene, OR 97403, United States

“My husband and I stayed here for a night. Was very clean and room had everything we needed. We specially appreciated that they don’t allow dogs (pets) this allows it to stay clean and free from any hair, parasites, and bacteria that animals carry. Their breakfast was also awesome they had a little bit of everything very delicious. Would definitely recommend this place.”

3480 Hutton St, Springfield, OR 97477, United States

“My family and I lost power during an ice storm in our city and had to find a hotel to stay in for a few nights. When I called and asked if there was any rooms available, the general manager was extremely polite and made sure and got us a room, when we arrived, they were very nice and accommodating and made sure we were taken care of. When we had to extend our stay, they made it very easy and made sure that we knew if we didn’t need the extra nights we wouldn’t be charged. All the front desk employees that were there during our stay always had a smile on their face and all very polite. The room was clean and very spacious for our family and two dogs. The breakfast was good and the location was great. We would definitely stay at this hotel again.”

971 Kruse Way, Springfield, OR 97477, United States

“DO NOT STAY HERE literally go anywhere else|My visit to Best Western Plus has left me with a severe medical emergency. Upon waking up after the night at this hotel, I discovered a spider bite on my left eye. This bite led to a severe …”

3005 Franklin Blvd, Eugene, OR 97403, United States

“There was an ice storm during our stay and the skeleton crew staff who stayed the entire time were knowledgeable, friendly, and helpful in everything they could possibly deliver. There were two people at the desk during the crisis. One was …”

3003 Franklin Blvd, Eugene, OR 97403, United States

“Came during the ice storm and the power was going in and out. Found out too late to go to another place so we had to stay there. The poor girl had been there since Saturday (5 days and still going). They were great and pleasant and trying their hardest. The rooms were clean and comfortable. There is no food in the area (my biggest con..you had to drive to get anything) and the power flickered on and off all day/night. Overall, made the best of a bad situation and the girls at the desk were absolutely fantastic and deserve a bonus for all the things they were dealing with!”

1551 4th St, Florence, OR 97439, United States

“This pretty little motel is situated on a hill with a nice view of the town. It is walkable to the downtown in the water. The bed is comfortable. There’s a little kitchen with a table chairs, microwave, fridge, and cooktop. Dishes are …”