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Alemagnastr, 4, 39034 Dobbiaco BZ, Italy
“The hotel is wunderbar! Very clean room, completed with wellness centre, and excellent food in the restaurant. All the staffs are super nice and helpful, the front desk, cleaning staff, and even the owner of the hotel greeted us. But, I got an unpleasant experience with a tall woman who (maybe) a coordinator in the restaurant, she always stands in front of the restaurant entrance to great all the guest for dinner and I came with my German family, but I think I was the only one Asian at that time, and that tall woman never greeted me or shows her friendly face to me, nor even smiling as I didn't exist there. I think she must be thrown back to a training course for better excellent service as her job is to welcome the guest, no matter what skin tone or race are the guest. This is a very bad experience for me as I travel quite a lot to European country, stayed in various hotels and she is the only one hotel staff who annoyed me like that. Not professional! But I found her collague, I think an Italian guy who also welcome us is very nice and even came to the table and talked with the guest very warmly. I hope this "racist" case will be notified by the hotel general manager and consider that tall lady to be trained better as a staff working in hospitality service. Thanks, Best regards, Mrs. Wiedemann.”
Top 1 Inn in Trentino-South Tyrol
In the heart of Trentino-South Tyrol, Italy with 1 spots, you'll find amazing Inn, holding an impressive reviews with almost 9 reviews from people worldwide.
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