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5 Pope St, Dorchester DT1 1GW, United Kingdom
“Stayed for one night in Nov 23. We use Premier Inn regularly both for work and leisure. Our usual experience is a reasonable standard, good value for money, and a good night's sleep. The experience at the Dorchester Premier Inn was very different. The standards demonstrated in Dorchester are fundamentally different in almost all respects to elsewhere. On arrival, there was no staff member to check us in. No problem, so we tried to check in using the self-service machines. Both were broken with paper signs on saying so. We then spent 15 minutes walking around the hotel, trying to find a member of staff to check us in. I eventually found one who said that he would book us in, but we were disturbing his break. He reluctantly booked us in. During the usually peaceful night, there was a continual stream of people banging past the hotel room and making noises that kept us awake until the small hours. In the morning, the weather was terrible, so rather than mosey into town for a bite to eat, we elected to have breakfast in the hotel. After paying and asking someone to wipe one of the dirty empty tables, we sat down. However, there was no coffee as the machine was broken. No orange juice, no continental breakfast, no plates, the place was a mess, and the cooked food wouldn't have looked out of place in the local nick. Utterly appalling. So I asked for a refund, which I was grudgingly given by one of the staff. We were overall really disappointed. We have had such good service in the other Premier Inn hotels. I made these representations to customer service and was told that they would offer some training to staff. Would check the feedback on any Premier Inn I stay at in future. And would not go back here ever. A real shame.”
5 Pope St, Dorchester DT1 1GW, United Kingdom
Top 1 Motel in Dorset
In the heart of Dorset, England with 1 spots, you'll find amazing Motel, holding an impressive reviews with almost 8 reviews from people worldwide.
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