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111 E 128th Ave, Thornton, CO 80241, United States
“I generally try to be positive about these sorts of situations, but this experience deserves a one star review. When we dropped our two cats off (Vincent and Ellie), they were nervous but it seemed like everything was clean and that they would be in good hands. That was a mistake. When we picked them back up two weeks later, there were hairballs in the cat pen, the floors of the cat hotel were covered in food, dried feces, and looked like they hadn’t been swept in multiple days. We were told that the cost of the stay would be around $300 per cat and that we would get a discount since both cats were staying together, but they neglected to mention that there would be both a “Christmas Peak” charge and a “Peak” charge, totaling $8 per cat per day. We were also told that if we chose the Gold package on the day we planned to pick them up, we would not be charged a late pickup fee, and yet we were charged a late pickup fee for each cat. Most egregious of all, one of our cats constantly rubbed his head against the bars of the cage, wearing off the fur and causing him to bleed and scab. We were not informed of this until the day we picked up the cats. This is entirely negligent behavior. If we had known, we could have gotten medication from the vet to help Vincent calm down. As it stands, both our cats are extremely upset and Vincent has a nasty abrasion on his head that clearly took longer than one day to develop. This is not acceptable, and I would advise anyone looking for pet care to look elsewhere.”
111 E 128th Ave, Thornton, CO 80241, United States
Top 1 Pet Sitting in Colorado
In the heart of Colorado, United States with 1 spots, you'll find amazing Pet Sitting, holding an impressive reviews with almost 8 reviews from people worldwide.
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