Pets in Kane County, Illinois

1000 S La Fox St, South Elgin, IL 60177, United States

“Well, friends... It didn't start well when looking for a dog at Anderson Animal Shelter in Elgin. A week before Christmas I decided I would adopt a dog and give him or her a better life. All I wanted was the dog that had been there the longest. When I went in at 11:30 am I was told by the girl at the front desk that they weren't open. I asked, "What time do you open"? I was told noon. I said thank you and left. I contemplated coming back due to having a 2 pm appointment at my Bridal Salon in East Dundee. I knew my store was 33 minutes from the front door of Andersons Shelter and the front door of my salon. I thought, "That gives me a solid hour to see the animals". When arriving back I was greeted by the same cold individual at the desk. She told me the dogs were through a door and not to put my fingers in the cages. When I went in back I was reading the dogs' names and breeds that were listed on the cage. All of a sudden a girl pops out of one of the cages named Lila. She was cleaning one of the cages. I asked Lila about two particular dogs. She knew their behaviors and dispositions. She explained what dog would be better in my environment. All of a sudden who comes through the door to scold me for talking to the workers???? You got it it was the girl at the desk. She couldn't have been more rude for just interrupting an amazing conversation just to scold both of us. Lila went back to work and I went to the front desk to just simplify my search. I asked her... please tell me the dog that's been here the longest. I want to bring home a new family member for the holidays. To give an animal a better life. She looked up and said... They're not all here. As she was saying that she was typing and looking at her screen. She looks up at me and says... can I help you with anything else? I thought she was typing: "Dog here the longest". Nope... I have no clue what she was typing... but why were you typing while you had a customer standing right in front of you? I said no thank you and left. Now friends I don't call places to talk to managers but in this case I had to. I would give Andersons a one-star for their phone system, but I was persistent. I just started pressing departments in hopes I would get someone other than the front desk. I explained my situation to who answered the call. She made apologies and then transferred me to Chris Bebee the Manager. I explained to Chris what had happened. She apologized but she used an example of something that happened to her, when at Andersen's. In her story, I could tell how passionate she was for the people who walk through the doors as well as the pets that are guests there. She acknowledged that there's balance in what's good for the guest as well as what's good for the adopter coming in to see a potential new family member. I decided to give Anderson's another try. I asked Chris to do some leg work and find me the dog that's been there the longest. She sent in minutes a list of dogs and the bios. In the list, I found the dog I wanted. As well as the dog that wanted me. Craig was the dog I had in mind but Koda was the dog that needed me. Craig is a tall lean dog who was in shelters for two years and Koda is a beagle who is two but looks 14. I thought... there isn't a family around that's looking for a young dog that looks old. So I adopted both. So for Christmas, I received two additions to my family thanks to Chris and Lila. Christmas Eve, eve I brought a gift for Lila as well as an amazing Holiday arrangement for her parents. Why her parents? Because they raised an amazing young woman that's going to make a difference in this world! Everything she does she does it for the love of doing it! Kind, compassionate, loving, caring, sensitive, and a positive role model. Her parents needed to be recognized for raising such an amazing girl. Now, Craig and Koda are in a new home with plenty of yard to enjoy every day for the rest of their lives. God bless and happy adopting!!!!”

1944 Gyorr Ave, South Elgin, IL 60177, United States

“We don’t live very close and don’t use South Town as our regular vet. We had a very special and unusual circumstance where we needed to be work with a vet in this area to let our sweet senior dog be put to rest. The staff was friendly and accommodating to help us with this hard situation and moment in our lives with short notice. Thank you so much for making this challenging time for us possible with our needs.”