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18501 Convention Center Dr, Tinley Park, IL 60477, United States
“I made a reservation from 12/27/23 - 12/31/23 at this hotel for the first time. On Friday night/Sat morning of my stay at 4am, my fiancée and I saw a bed bug crawling on the sheets then on the pillow. I immediately contacted the front desk and they sent a manager up to the room, who provided keys to another room. We packed up all of our belongings to move to the other room and as soon as we got off of the elevator there was vomit on and around the trashcan (our new room was several feet away from it) and the smell was repulsive. I contacted the front desk to report it and it was cleaned the next morning but the smell lingered. But the biggest issue by far was the bed bug. My family and I were traumatized, I’ve never had nor seen bed bugs in my life until staying at this hotel. I made several attempts to contact a manager to request full compensation for that room but kept being told a manager was “gone for the day” or they would make a note and a manager would “call me” but that never happened. Upon checkout I was told by the receptionist that a manager would only take off the one night the bed bug was found but I did not find that to be an appropriate compensation. There were bed bugs in the room!!!! Period. I should not have to pay for that room. Anyway, I firmly insisted on what I believed to be the appropriate compensation, also detailing the incident and requesting it via email on 1/1/24 but no one responded. I called a manager and left a voicemail on 1/2/24 after discovering on my bank statement, I was still charged for 2 nights in the room the bed bug was found, but no one returned the message. I called corporate on 1/3/24 to file a complaint and request compensation, was given a case # and told the hotel manager had 24-48 hours to resolve it and would contact me but again NOTHING. I have now been forced to contact an attorney regarding this issue because of the lack of follow up from the hotel. I would NEVER stay at this hotel again because they are not at all concerned with a guest’s satisfaction or dissatisfaction and make no effort to resolve issues or maintain the business of a future guest. I’m sure there are people out there who take advantage of these situations and just want things for free but that is not the case with me and my family. We are very upstanding, honest people and for our situation to be handled this way is very disappointing and frustrating. If you are thinking about staying at this hotel, please reconsider. I have also attached a picture of the bed bug (on our pillow).”
180 Remington Blvd, Bolingbrook, IL 60440, United States
“Some of the Front Desk workers were warm and cordial. The others were cold.”
18501 Convention Center Dr, Tinley Park, IL 60477, United States
180 Remington Blvd, Bolingbrook, IL 60440, United States
Top 2 Resort in Will County
In the heart of Will County, Illinois with 2 spots, you'll find amazing Resort, holding an impressive reviews with almost 16 reviews from people worldwide.
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