Top 5 Resort in Jelenia Gora

Zamkowa 3, 58-573 Piechowice, Poland

“We staid there over new years and had booked a package deal for two adults. The hotel is situated in a beautiful countryside and consists out of an old bit well refurbished house plus a wing with new and modern apartment like rooms. Our room was in the old part of the hotel. Pro: very cool scenery and good amenities such as a indoor pool, gym, sauna etc. Very aesthetic mix between modern renovated parts as well as historical elements of the building. Food was good. Package deal offered participating in buffets and one 5 course meal. Con: Cleanliness of some areas was sub-standard for a 5 star hotel. Sauna area, in particular showers were dirty. Pool area and changing rooms were also lacking of service (cleanliness of floors and furniture, also used towels). Maintenance: The hotel had been renovated at great expenses but maintenance is sub standard for a 5 star hotel. Ceiling shower in pool area not working. Dining room, floor windows broken and scratched. Some chairs also scratched with paint coming off. Spa area, radiators full of crumbling rust. Door sealing not functional to outside area. Service: Generally speaking the service was OK but for a 5 star hotel a bit sub standard. One would expect guests to more looked after by e.g. a more open communication. Ask if things are OK, or if anything is needed would be expected. A big no no is the free water. Please consider options for water such as sparkling water and replace old water in good time (the taste of water with lemons bathing in there for hours is a disgrace). Staff speaks not good English and only little German. Please focus on training team members on customer experience more and work on maintenance and cleanliness then a 5 star rating should be doable!”

Staniszów 100, 58-500 Jelenia Góra, Poland

“This time, while being in Sudety, my husband and I decided to stay in Pałac Staniszów (Staniszów 100). |Personally, I felt disappointed. In my view, the palace hasn’t been renovated properly. There’s a lot of talk of how brilliant the …”

Kilińskiego 15b, 58-580 Szklarska Poręba, Poland

“I recently had the pleasure of staying at the Platinum Apartments and I must say, it was a delightful experience. From the moment we arrived, we were greeted with a beautiful hotel in a prime location. We had room k206 slightly far away from the reception but big plus was that area was really quiet and nearby from the center. Their Italian restaurant, Piatti, offered delicious meals that satisfied our taste buds. Also very nice approach to kids! One of the highlights of our stay was the special attention given to the children. The hotel had a plethora of features that catered to their needs and ensured they had a memorable time. The only minor drawback was that the multifunctional room lacked a bar or beverage options, but considering the overall experience, it did not overshadow the positive aspects. The service at Platinum Apartments was top-notch. The staff members were friendly and proactive, going above and beyond to ensure our satisfaction. I would like to specifically mention a blonde lady whose name I unfortunately forgot. She was instrumental in extending our reservation, which was initially booked through a third-party platform, for an extra night. Not only did she secure the same suite for us, but she also arranged for a late check-out to accommodate our schedule. Another staff member who deserves recognition is Sophia/Sofia. She assisted us with transportation services from Sklarzska Poruba to Prague and her professionalism and excellence were evident throughout the entire process. Overall, our stay at Platinum Apartments was nothing short of amazing. Our twins had a truly memorable experience, thanks to the thoughtful facilities and exceptional service provided by the hotel staff. We highly recommend this hotel to anyone looking for a beautiful location, great facilities, and outstanding service. PS: I am working in five stars hotel in Mandarin Oriental Prague as a concierge, therefore: You are always welcome if you need any advice when you’ll visiting our historical city of Prague!!”

Ogrodnicza 4, 58-540 Karpacz, Poland

“Excellent hotel. Amazingly friendly receptionist 🌟🌟🌟🌟🌟. The breakfasts were amazing, the only one but was that the dishes weren't labelled and we couldn't figure out everything. SPA area was a nice addition to to our stay. I can't give it 5 starts as the SPA opening hours could be more guest friendly. Operating hours are 9am till 9pm, which is not ideal when you go out to do sightseeing and climb up the tops, and come back at 8pm. My suggestion is to extend the SPA opening hours to 11pm. That would be ideal. The hotel is very close to the city centre, approx 13 minute walk witb kids. Will consider coming back there in the future. And on top of everything they offer a free car park at the back of the hotel 👍”

Konstytucji 3-ego Maja 59A, 58-540 Karpacz, Poland

“Great location. Nice and friendly staff. Very good breakfast. Good price. We come back.”