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76 Rue des Hautes Pâtures, 92000 Nanterre, France
“First of all: Mille mercis pour votre aide, Madame Cherifi Beginning of July we were on our holiday from Germany to the Medoc. In four lane rush hour traffic we had to stop because a big brown smoke cloud came suddenly out of the bonnet. From the Paris peripherie we were firstly towed to the 7 Place du Marechal de Lattre de Tassigny. A big round about with a lot of traffic. There we had to wait 8 hours for the next depannage. The service de depannage was very helpfull and friendly, They checked the car and told us that the fan for the engine cooling is malfunction. They towed us to Nanterre garage, feeling very sorry leaving us there at 2:30 Uhr in the morning!! The emergency hotline in Lyon told us at the same time that they weren`t able to find a hotel for us for the night. Disappointed and very tired we spent the rest of the night in our car. At 7 in the morning we tried to explain our situation to your employee. Unfortunately we don`t speak much french. He was very reserved- but offered us a coffee and a seat in the customer lounge, waiting for Monsieur Baydoun. At 8 o´clock a smart and very friendly employee, speeking english- Mustapha Baydoun- helped translating. The garage wasnt able to repair the car at least until the following friday. Although we have a Ford mobility warranty and we are on Holiday. At midday, after many phone calls with the emergency hotline in Lyon and Munich, our insurance company, my brother who is also a Ford workshop Manager- Mister Baydoun told us, that he leaves at 2 o`clock- in case we needed his help before he leaves.. So after 2 o´clock I asked at the desk if any other employee could speek english. Madame Cherifi heard my question and immediatly offered help- very polite and in excellent business english. Explaining that we don`t speak much french. had to sleep in the car and that we are on our way to the Medoc, not knowing when the car will be repaired, Affected and with a lot of understanding for our situation Madame Cherifi managed things moving. Within a short time she organised a car rental aswell as a transfer to the rental office. Beeing very polite and accommodating the whole time. Very professional! No ressentiments-as we dont speak french. Madame Cherifi, thank you again for such an outstanding, extraordinary customer service !!!! Within two days our car was repaired. With best regards from Germany Meilleures salutations Silvia Spengler”
ZAC La Ferraudière, 660 Rue Gustave Eiffel, 11000 Carcassonne, France
“Excellent”
76 Rue des Hautes Pâtures, 92000 Nanterre, France
ZAC La Ferraudière, 660 Rue Gustave Eiffel, 11000 Carcassonne, France
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