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Top 1 Shopping in Kerr County
1305 Sidney Baker St K, Kerrville, TX 78028, United States
“Mention: Tractor Supply Co. Corporate Headquarters, Today (July 14 2023) I called ahead and asked the store (1305 Sidney Baker St, Kerrville, TX 78028) if they had the pelican paddle boat, as advertised in stock. The sales clerk informed me that she went outside and checked, and she assured me that the product was in stock and as advertised on their website. Upon my arrival, I was apalled by what I saw and very disappointed in the poor standards demonstrated by this location (1305 Sidney Baker St, Kerrville, TX 78028) I posted and attached a picture of the condition of the product they offered. The product was not the same product that that the sales clerk assured me of by phone. Furthermore, the product had mud stains, mosquito larvae stains, and cracks and scratches along the side of the paddle boat. Based on how badly stained the boat was and how thin the plastic felt, it’s safe to say that the paddle boat had been sitting there for months propped up against the chainlink fence for hours at a time in direct sunlight and rained on periodically. When we informed the General Manager of our observations, he offered us a 15% discount but provided the stipulation that the discount would only be offered with the understanding that the product would be sold-as-is and that any return of the product would not be accepeted. So lets recap….1) the store provides me over the phone with wrong information of the product they have advertised, claiming that they do have it in stock. 2) the product had been neglected for months at a time, by way of it’s improper storing and untimely upkeep. 3)when I informed the general manager of the neglected condition that the product was in, he offered 15% but then attached the stipulation that the product could not be returned for any reason and that it would be sold-as-is for the 15% off. To sum all this up, the General Manager stipulated the sold-as-is because he knows that the product will not last beyond the Manf./Store Warranty due to it being neglected for so long in the storage yard, on it’s side, and in the direct sunlight. It should also be known, that the general manager never came out to speak with us face to face regarding the product and our experience, and only relayed information through his employees using a radio rather than comming out to assess the situation. If you found this review helpful, please be sure to drop a like below using the thumbs up button.”
1305 Sidney Baker St K, Kerrville, TX 78028, United States
Shopping in Kerr County, Texas
In the heart of Kerr County, Texas with 1 spots, you'll find amazing Shopping, holding an impressive reviews with almost 8 reviews from people worldwide.
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