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1 Pasir Ris Cl, Level 5 E!Hub, Singapore 519599
“I came over with 3 kids today (31/12) at 2:30pm. It was our first time and a sudden decision to come over due to rainy weather outside. Once I went over to the counter in Pasir Ris branch, the reception lady first sentence was telling us to make a booking next time. I understood rationale of it. Then we made payment and thought everything was smooth until right after payment, she said we can only go in at 3pm, without any affect. I told her it’s half hour away and i was planning to let the girls play from 2:30-3:30pm. She told us, without any affect again, that we can either play leave earlier within the 2 hour session OR she can “let us” come back within a month, but no refund. This is not an acceptable type of customer service. Anyway, it’s another choice to bring kids n teens over on a rainy day.”
1 Pasir Ris Cl, Level 5 E!Hub, Singapore 519599
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