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1338 San Pablo Ave, Berkeley, CA 94702, United States
“The company has gone Corporate. They care more about making money, and selling memberships over taking care of customers. Wish i could give zero stars. There is a reason this store, and others thathave followed, unionized. The management at this corporation is awful, by design. They hire externally and have fired most long tenured employee's. There is no more outdoor culture, and inspiration from knowledgable staff. The advantage they had over other retailers was great customer service...that's it. But after eliminating their Sales lead position whuch was the part of the management team that essentially ran the sales floor and wrre their best experts, the company is just another Walmart. Don't be fooled by the 'Co-op', there are better places to shop that give you that 10% back instantly with membership like Sports Basement. One of REI's goals is to sell Credit Cards!! Not just membership. Shop local, shop Sports Basement.”
43962 Fremont Blvd, Fremont, CA 94538, United States
“The company has gone Corporate. They care more about making money, and selling memberships over taking care of customers. Wish i could give zero stars. There is a reason this store, and others that have followed, unionized. The management at this corporation is awful, by design. They hire externally and have fired most long tenured employee's. There is no more outdoor culture, and inspiration from knowledgeable staff. The advantage they had over other retailers was great customer service...that's it. But after eliminating their Sales lead position which was the part of the management team that essentially ran the sales floor and wrre their best experts, the company is just another Walmart. Don't be fooled by the 'Co-op', there are better places to shop that give you that 10% back instantly with membership like Sports Basement. One of REI's goals is to sell Credit Cards!! Not just membership. Shop local, shop Sports Basement.”
7099 Amador Plaza Rd, Dublin, CA 94568, United States
“I recently went into this REI to see about returning some boots that I used a total of 13 days over 6 weeks and had already began to wear significantly. I used my 45 minute lunch break to drive down there to run this errand and was greeted by a rather rude and unfriendly employee at the cashier. This person immediately began to profile me, making assumptions of how I used them and began to tell me that I “incorrectly used the hiking boots.” I hiked in them!?! I don’t know what else I’m supposed to do with hiking boots? I was so thoroughly shocked by this person’s gross misjudgment of me, their accusations, and their aggressive tone that I simply stood there and kept saying “okay” not sure what else to do. After accusing me of using these shoes improperly, they then refused to accept my return request. I have for sure returned items to REI, this is true. However, I have been a loyal member for a very long time because they have a gracious return policy and I have always turned to REI over the years having spent thousands of dollars in gear and clothing, completely outweighing the amount I have ever returned. I am an Outdoor Educator and go through gear faster than a typical person who purchases gear for recreation. I have also depended on REI as a director of an Outdoor Education program to purchase all of our program gear. While I absolutely love my job, I also don’t get paid very much so spending my money at REI is a choice that usually I am happy to make because of how typically wonderful they are. Though this experience I had with this particular employee at the REI store in Dublin, CA I feel has absolutely changed my perspective on REI. I’m not one to make many google reviews, but this instance really upset me. I don’t find this store to be particularly helpful whatsoever and would argue other stores in the Bay Area are likely more professional and have staff that is more eager to help you out.”
Top 3 Sporting Goods in Alameda County
In the heart of Alameda County, California with 3 spots, you'll find amazing Sporting Goods, holding an impressive reviews with almost 24 reviews from people worldwide.
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